Executive Manager

Executive Manager required at Rabbit Tech (SMC-Private) Limited

Location: Islamabad - Pakistan
Salary: 100k - 250k ( PKR )
Experience: 10 Years
Shift Timings: Morning Shift
Job Type: Full-Time


Description:

We are seeking an experienced and dynamic Executive Manager to oversee and optimize the operations of our call center. As an Executive Manager, you will be responsible for managing and leading a team of call center supervisors, ensuring the delivery of exceptional customer service, achieving performance targets, and driving continuous improvement. The ideal candidate will have a proven track record of successfully managing call center operations, strong leadership skills, and a customer-centric approach.

Responsibilities:

• Analyze call center performance data, generate reports, and present findings to senior management, identifying areas for improvement and implementing action plans accordingly.
• Implement quality assurance programs to monitor call center agents' performance and ensure adherence to service standards and protocols.
• Lead and manage the day-to-day operations of the call center, ensuring efficient and effective functioning of all processes.
• Train, mentor, and develop a team of call center supervisors, ensuring their growth and success in managing call center agents.
• Establishing and Developing teams in different cities.

Requirements:

• Bachelor's degree in business administration, management, or a related field. A master's degree is a plus.
• Proven experience in managing call center operations, preferably in a supervisory or managerial role.
• Strong leadership skills with the ability to motivate and inspire teams to achieve performance targets.
• Proficiency in using call center software and customer relationship management (CRM) systems.
• Excellent understanding of call center processes, technologies, and performance metrics.

Apply Now:

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