Customer Service Representative

Customer Service Representative required

Location: Lahore - Pakistan
Salary: 50k - 80k ( PKR )
Experience: 1 Year
Shift Timings: On Rotation
Job Type: Full-Time


Description: We are a leading company in our industry in the metro area. We have a 4.1 rating on from our employees. We are hiring an experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, It is a great place to grow your career. You'll be glad you applied to It

Qualifications

• High school diploma or general education degree (GED) required
• 1 year of customer service experience in UK/USA market
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred
• Proficient in Microsoft Office
• Excellent interpersonal and communication skills
• Comfortable working in a high volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications

Responsibilities

• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquires, requests, resolutions, and follow-up tasks
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls

Apply Now:

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