Customer Experience Specialist, HR

Customer Experience Specialist, HR required at ibex.

Location: Karachi - Pakistan
Salary:
Experience: Fresh Graduate
Shift Timings: On Rotation
Job Type: Full-Time


Description: Overview

We are looking for candidates who have the perfect combination of human resources experience and customer service expertise. You will need to be a fast learner, skilled researcher, and expert communicator on the phone. You should be interested in the prospect of being on the ground floor of an emerging company with great potential for success. We are looking for individuals who have a way of dealing with potential customers and the like with utmost sincerity and compassion.

Responsibilities

Provide guidance to healthcare practitioners on HR software.

Assist end-users with technical issues, queries, and probes to ensure they are able to resolve the issue.

Follow standard processes and procedures when it comes to providing the resolution.

Cater inbound calls to guide end-users.

Handle end-users needs and requirements

Why Start Your Career At ibex.?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals in an efficient and timely manner.

What Makes You A Good Fit For This Job?

You have superb English communication skills. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. We are the experience you crave when you imagine the world of CX!

What We Seek in You:

Excellent written and verbal communication skills

Must have good research techniques

Ability to follow written and verbal instructions

Analytical and problem-solving skills

Ability to manage deadlines

Strong attention to detail

Solid drafting and proofreading skills

Strong interpersonal and customer relationship skills

Basic Knowledge of HR, best practices, and the ability to confidently advise on these topics is a plus

Familiarity and experience in working on any ERP solution

Job Requirements:

Excellent Written and Verbal English communication

Proficiency with MS Office (Particularly MS Excel, POWERPOINT & Word)

A bachelor's degree or course in Human Resources Preferred

Preferably 6 months of experience in Contact Center

Minimum 1 year of Human Resources Experience Preferred

Learning and Takeaways:

Here @ ibex. we will help build you!

Unlimited exposure

A chance to polish your skills

A great learning environment

Ample experience to build a future path for yourself

An opportunity to operate with a highly trained and diversified network of people

If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!

Perks of being an ibexian:

Medical Insurance & OPD

Provident Fund

Leave Encashment

Annual leaves

Two days off in a week

Ergonomic furniture and infrastructure.

Referral Rewards

Annual Increment

Conveyance facility

Loan facility

It's worth noting, that you will only have 5 working days from Monday to Friday, any 9-hour shift between 5 pm to 6 am business hours, with 2 days off! We hire great people that do great work and are deserving of appreciation and rewards. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What you can expect after applying?

Once you've applied, sit back and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you on the provided contact number for initial screening. Good luck!

Apply Now:

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