Senior Executive Officer - Application Support

Senior Executive Officer - Application Support required

Location: Karachi - Pakistan
Salary:
Experience: 5 Years
Shift Timings: Morning Shift
Job Type: Full-Time


Description: Job Description:

• Responsible for Solution Quality, SLA Adherence and Process Compliance for Core Business Application and Other supporting applications.
• To assist in work planning, capacity utilization and provide solutions for customer reported issues and enhancements
• provide technical leadership to the vendor support team and be the SME to business teams.
• Responsible for analyzing business reported issues, identifying root cause, designing and implementing the solution with vendor team.
• Act as central point of communication for core team members, management, business partners and other stakeholders on delivery and support tasks.
• Negotiate and manage functional scope to reduce business and technical risks for both the business and application vendor
• Ability to manage multiple projects: able to plan and prioritize workload to meet deadlines and work without close supervision.

Education/ Experience/ Skills:

• 5 years and above of experience in IT Industry.
• Bachelor's degree in IT or any relevant field.
• Strong understanding and support of end-to-end ERP support and the management of KPIs and SLAS across a team with skills and experience based both locally and virtually.
• Strong understanding of ITIL Change and Configuration Management processes.
• Expertise in Oracle Database PL SQL and front-end application development.
• Requires Software Development Lifecycle experience.
• Knowledge of Project management and Agile methodologies.
• Good Communication and relationship management skills.
• Analytical, detail-orientated, can communicate clearly, effectively and influence in the right way.

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