WAH - International Customer Support

WAH - International Customer Support required at ibex.

Location: Islamabad - Pakistan
Salary: 75k - 79k ( PKR )
Experience: Student
Shift Timings: On Rotation
Job Type: Full-Time


Description: Job Overview:

Work at Home International Customer Support Specialist responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Key Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.

Collaborate and build relationships with customers to strengthen service competitiveness

Communicate timely back to customers, track and resolve any issues regarding the service

Contribute to customer development role

Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:

O Levels/Matric or above

Excellent command over English, with good American or Neutral accent

Excellent communication (Listening, Speaking & Writing)

Proficiency with MS Office particularly MS Excel

Flexibility & Adaptability

Customer-centric attitude

Emotional Intelligence and Critical Thinking

Self-motivated, assertive and responsive

Other Requirements:

A laptop/PC (Core i5 any latest generation with Minimum 8GB or 16GB RAM) and a headset.

High speed internet with backup.

Power Backup

A noise free working space

comfy Workspace.

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