Customer Care Executive

Customer Care Executive required at Dany Technologies

Location: Faisalabad - Pakistan
Salary: 30k - 35k ( PKR )
Experience: 1 Year
Shift Timings: Morning Shift
Job Type: Full-Time


Description:

• Maintain customer reception area neat and clean and deal customer with happy face
• Receive Customer faulty unit at care center and issue unit receipt to customer
• Confirm Warranty Card and Cash Invoice from customer for claim process
• Assign job of customer unit to indoor / outdoor technician on daily basis
• Take feedback from indoor / outdoor technician about faulty units and process in software
• In case of parts required for faulty units of customers, make demand and send to HO Parts Dept
• Minimize pending units of customers and dealers with the coordination of HO, Parts Dept and RND
• Audit stock of parts and units at care centers and send to higher management on monthly basis
• Support and facilitate sales team in resolving customer care matters resulting in sales growth

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