Customer Care Executive

Customer Care Executive required at Dany Technologies

Location: Quetta - Pakistan
Salary: 30k - 35k ( PKR )
Experience: 2 Years
Shift Timings: Morning Shift
Job Type: Full-Time


Description:

• Deal with walk in customers at office counter.
  • Receive Customer faulty unit at care center and issue unit receipt to customer
  • Confirm Warranty Card and Cash Invoice from customer for claim process
  • Assign job of customer unit to indoor / outdoor technician on daily basis
  • Take feedback from indoor / outdoor technician about faulty units and process in software
  • In case of parts required for faulty units of customers, make demand and send to HO Parts Dept
  • Minimize pending units of customers and dealers with the coordination of HO, Parts Dept and RND
  • Audit stock of parts and units at care centers and send to higher management on monthly basis.
  • Support and facilitate sales team in resolving customer care matters resulting in sales growth.
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