Customer Support Representative required at Virtual Bay
Location: Karachi - Pakistan
Salary: 30k - 35k ( PKR )
Experience: 1 Year
Shift Timings: Morning Shift
Job Type: Full-Time
Description: Answer calls professionally to provide information about services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders.
Follow up to ensure that appropriate actions were taken on customers requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Managing a team of representatives offering customer support.
Overseeing the customer service process
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent Service knowledge to enhance customer support.
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