Dispatcher

Dispatcher required at B.M Group Inc

Location: Lahore - Pakistan
Salary: 40k - 50k ( PKR )
Experience: 2 Years
Shift Timings: Night Shift
Job Type: Full-Time


Description: Dispatcher Job Purpose:

Responds to emergent and non-emergent calls in a calm manner, sends the appropriate vehicle or vehicles to the site to deal with the situation, and manages the workload of the vehicles and drivers being dispatched.

Dispatcher Job Duties:

• Answer incoming calls to the call center, and assess what kind of vehicle and how many vehicles are necessary to respond
• Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
• Provide excellent customer service
• Demonstrate a strong working knowledge of help topics, technician abilities, and job scheduling
• Direct customers or clients to relevant departments for questions relating to products or services received
• Keep detailed records of call information, relevant location, and vehicles dispatched
• Use computer systems to manage dispatch schedules, record call details, and create reports
• Plan and organize driver and technician work by creating effective schedules, using knowledge of driving routes, geography, and traffic patterns
• Adhere to strict delivery deadlines
• Effectively manage own workload, and work unsupervised
• Perform basic administrative work, including data entry
• Record any crime reports accurately and to government standards
• Manage each call within allotted time and send correct emergency personnel to the scene
• Demonstrate strong questioning and assessment skills when speaking to someone in an emergency, handle each call with calmness, and update the caller with any relevant information as soon as possible

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