Quality Assurance Analyst (Call Center)

Quality Assurance Analyst (Call Center) required

Location: Karachi - Pakistan
Salary: 40k - 70k ( PKR )
Experience: 1 Year
Shift Timings: Evening Shift
Job Type: Full-Time


Description:

Primary Duties:

The Quality Assurance Analyst incumbent should spend most of the day recording and listen to live telephone calls. While listening to a call, the QA representative should use a checklist to determine if the agent handles the call according to QA standards and guidelines. Based on the results of the checklist, the agent is assigned an overall score for the call and is then notified of his score.

Key Relationships:

The Quality Assurance Analyst incumbent requires the ability to work in a constructive, non-biased and collaborative manner by establishing positive work relationships; partnering with the Director, Call Center leadership in the UK CallCenter operations, analysts, Knowledge Management, Service Quality team members and referral resources. This position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment.

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